DVOwnersBrochure

PALMETTO DUNES

Owner Services How often will Destination Vacation inspect my home?

Destination Vacation teammembers inspect homes following every departing guest, prior to every arriving guest and every two weeks of vacancy in the off-season. Inspections during peak seasons help maintain the high standards expected by our guests, and regular inspections in the off-season are important to ensure a safe and secure home during periods of vacancy. How does Destination Vacation manage maintenance problems? Destination Vacation won’t nickel and dime you. Owners receive the actual invoices for maintenance services, and in the event of a minor incident (dead lightbulbs, batteries, etc.), we send a teammember to make the necessary repair at no cost to you. For significant issues, we contact owners for approval and rely on our relationships with local handymen and licensed vendors for immediate service. We understand the importance of using reputable vendors, so we put a lot of trust and value in the 20+ year relationships we have with these professionals. What about guest emergencies in the middle of the night? Emergencies happen and require immediate action, which is why Destination Vacation promotes a 24 hour/7 days a week “After Hours” phone number to guests. At any point throughout the night, a Destination Vacation teammember is on call and available for service with the emergency phone. How are rates determined for my home? Destination Vacation conducts a thorough comparative market analysis when determining the rates for a home. We study homes similar in size, condition, amenities and location and determine your appropriate Summer rate, then adjust accordingly for Fall, Winter and Spring seasons. We then monitor the bookings in relation to similar homes, and if we realize the price is too low or too high for the market, we will consult you with revised recommendations. Can I book my own rentals or use the home myself? Yes, owners can call our office, email or login to the owner’s section of our web site to book personal dates for themselves and family members. Owners can also book guests in their homes or refer guests to us. Our commission is reduced on owner rentals and waived entirely on personal dates for owners and family members. When will I receive rental income? A detailed income statement will be provided by the 2nd day of each month via mail, email and available online. The statement includes all transactions through the last day of the previous month, and income can be direct deposited into your account. Rental deposits are held in an escrow account until dispersed. Can owners view rental activity online? Yes. We offer a homeowner web site that provides access to income statements, confirmed reservations and work order information. What percentage of owners renew year after year with Destination Vacation? Destination Vacation is proud to have a retention rate of over 99% per year with owners who keep their properties on the rental market.

A premier golf resort and one of the Island’s favorite family destinations for golf, tennis, and adventure is Palmetto Dunes! The golf is legendary, offering three distinctive layouts by world-famous golf designers. Consider the Robert Trent Jones Oceanfront, Arthur Hills or George Fazio courses – all rated 4 stars plus by Fodor’s Golf Digest Place to Play. Tennis Magazine has ranked Pal- metto Dunes Resort among “The 50 Greatest U.S. Tennis Resorts” since 1975 and Palmetto Dunes Tennis was also recently ranked # 5 in the “World’s Top 100 Tennis Resorts and Camps” by Tennis Resorts Online. Palmetto Dunes Outfitters offers kayaks, canoes, bikes, fishing rods and reels, and beach gear. Take a nature tour, charter a boat, or experience a dolphin encounter with the whole family. For waterfront shopping and dining you’re sure to enjoy The Shelter Cove Harbour’s Mediterranean atmosphere and waterfront setting. “We recommend Destination Vacation, without reservation, to any homeowner.” Michael & Kristen Reedy Owners, 9 East Wind